Customer Support

 


ReStore offers contactless store-front pick-up and contactless doorstep delivery for all online orders. Contactless curbside pick-up is available for approved donations. Entry into homes or condos is not currently permitted.

 

ONLINE ORDERS

What is your return policy?

In response to the ongoing situation surrounding COVID-19, we are unable to accommodate returns at this time.

 

When can I pick up my item?

Habitat ReStore offers in-store pick-up of any product ordered online from our six distribution locations. Items are tagged with their location.

You will receive an e-mail notification with pick-up instructions, including store location and hours after your order has been processed, Monday through Friday. Orders placed online are ready to be picked up from their distribution location after 24 hours and must be retrieved within 7 days.

 

Where can I pick up my item?

Your items can be picked up from the store at which they are located. If you ordered items from multiple locations you will need to pick up each item separately, as we are unable to transfer items between stores.

 

Do you offer delivery?

Yes! Please note, in order to ensure the safety of our staff and customers, we are unable to offer in-home deliveries at this time. We cannot enter condos or apartment buildings. All online orders will be delivered to the doorstep, or the garage. We ask that you maintain social distancing at all times.

Large item delivery occurs Monday to Friday between 8am and 4pm, excluding holidays. We will contact you by e-mail the day before your item is scheduled to be delivered, and by phone on the day of the delivery 30 minutes prior to arrival. 

 

LARGE ITEMS

 

Contactless Delivery (within 7 business days)

Orders $500+

Free

Contactless Delivery (within 7 business days)

Orders under $500

$75

 

SMALL ITEMS

 

Purolator (5-7 business days)

0lbs - 25lbs

$20

Purolator (5-7 business days)

26lbs - 49lbs

$30

 

Items 12” x 24” or larger will be considered a large item and assigned to contactless delivery with applicable large item fees.

 

Where do you deliver?

Large item curbside delivery is available in Toronto, Mississauga, Brampton, Richmond Hill, Vaughan, King City, Nobleton, Markham, Aurora, Uxbridge, and Newmarket. If you live outside the delivery zone, you will need to pick up your large items in store.

 

Do you deliver to the US?

We can now ship some small items (under 50lbs, smaller than 12” x 24”) to the US via Purolator. Please note that the receiver is responsible for any applicable duties and taxes upon arrival. Shipping quotes vary and are on a per item basis. Please contact [email protected] for a quote. 

 

What payment methods do you accept?

We accept Visa, MasterCard, and Pay Pal. Visa Debit and MasterCard Debit are also accepted if you have enabled these services with your financial institution.

 

Why was my order cancelled?

Due to the unique nature of our products and shared inventory in-store and online, sometimes an item ordered is out of stock. You will receive an e-mail notification and a refund, if an item in your order is unavailable.

 

IN-STORE PURCHASES

What is your return policy?

In response to the ongoing situation surrounding COVID-19, we are unable to accommodate returns at this time.

 

What payment methods do you accept?

We accept Visa, MasterCard, debit and Habitat GTA ReStore gift cards for in-store purchases only. As a Covid-19 precaution, cash is not accepted.

 

Can I place an item on hold?

Due to the unique nature of our products, we are unable to offer holds.

 

What are your store hours?

Please click here for GTA store locations, hours and contact information.  

 

DONATIONS

How can I donate to ReStore?

 

At this time, Habitat Restore is not accepting drop-off donations at Toronto and Peel Region stores. York and Durham locations may accept drop off-donations, based on store capacity, between the hours of 11AM and 4PM only. It is advisable to call ahead prior to dropping off your items. 

 

Thanks for thinking of us! If you want to arrange a pick-up, please fill out the donations request form (including photos) and a Donations Coordinator will get in touch with you.

 

  • Habitat ReStore will pick-up approved that are door-front or on the driveway/in the garage. We cannot enter homes or condos at this time.
  • Please ensure donation items are cleaned, disinfected and ready for pick-up.
  • If you have any flu-like symptoms, we ask that you remain isolated and make alternative arrangements or delay your donation.

PLEASE NOTE: The health and safety of all our donors, customers and employees is our top priority. we reserve the right to refuse or reschedule any type of pick-up or delivery if safety protocols are not up to our standards.

 

What types of items do you accept?

Our Habitat ReStores accept donations of new and gently-used home furniture and decor, appliances, kitchen and bath fixtures and other renovation items, as well as donations of overstocked, seconds, used, discontinued items and salvageable household and home improvement building materials from manufacturers, stores and contractors.

Donated items must be in good, working condition. ReStore will not accept items that are:

  • Damaged, broken or excessively stained or dirty
  • Mildewed, moldy or water damaged
  • Hazardous waste and industrial supplies
  • We do not accept clothing or household mattress donations

 

Who do my donations and/or purchases support?

When you donate to or shop at one of our Habitat ReStores across the GTA, you’re helping to improve and strengthen families in your community — as well as the environment.

All ReStore proceeds directly support Habitat for Humanity GTA’s home building projects. Through our affordable homeownership program, Habitat GTA helps local working, lower-income families, who are living in unsafe, substandard housing, to build strength, stability and self-reliance.

Your ReStore donations and purchases also mean that your perfectly re-useable household items and materials are recycled and given a good home, rather than going to waste.

 

Have an unanswered question? E-mail us at [email protected] and we will respond to you Monday through Friday during business hours.